400-660-2128
Last updated: October 2, 2026 · Effective date: October 2, 2026
Welcome to XITUU Vietnam Visa Center (www.vn-visas.cn). This website is operated by Xitu Holiday Tourism Services (Shanghai) Co., Ltd. (hereinafter referred to as "the Company" or "we"). Please read these Terms of Service carefully before using this website and its related services. By accessing or using this website, or by placing an order to purchase services, you are deemed to have read, understood, and agreed to these terms.
Operator: Xitu Holiday Tourism Services (Shanghai) Co., Ltd.
Registered address: Room 2505, Building 2, No. 750 West Zhongshan Road, Changning District, Shanghai, China.
Customer service phone: 400-660-2128 (same number on WeChat) / 15002126600
Customer service email: info@vn-visas.cn
Website ICP filing number: Hu ICP Bei No. 2025141122-2
We provide online Vietnam visa processing services, mainly including:
1. Processing of Vietnam e-visa (eVisa) applications: submitting the e-visa application on your behalf, tracking the review progress, and, upon issuance, sending the e-visa as a PDF to the email address you registered.
2. Processing of Vietnam loose-leaf visa applications: submitting the application on your behalf and, upon issuance, mailing the visa page to you via SF Express.
3. Expedited service: priority processing according to the expedited tier you choose (3 business days / 2 business days / 1 business day).
4. Consultation services related to visa processing.
Important notice: We are a private visa-processing service provider and are not an official website of the Vietnamese government or the Vietnam Immigration Department. Whether a visa is issued, and the timeframe for issuance, is decided by the Vietnam Immigration Department in accordance with the law.
1. You fill in the application information and upload the required documents on this website.
2. You pay the corresponding service fee.
3. After we review the documents and confirm they are in order, we submit them to the Vietnam Immigration Department for acceptance.
4. After issuance, the e-visa is sent to your registered email by email, and the loose-leaf visa is mailed to you via SF Express.
5. We provide customer-service tracking and consultation support throughout the process.
1. You must ensure that the application information you provide is true, accurate, and complete, including but not limited to your name, passport number, date of birth, and photo.
2. Your passport must be valid for at least 6 months from the date of entry and have at least 2 blank visa pages.
3. You must confirm on your own that the purpose of your visit and the intended length of stay match the visa type you choose.
4. You must comply with the laws and regulations of Vietnam and China, and must not use the visa for any unlawful purpose.
5. If a refusal, delay, or other consequence results from information you provided that is untrue, incomplete, or otherwise non-compliant, you shall bear the corresponding responsibility yourself.
1. Service fee: the service fee we charge covers visa application processing and customer-service consultation.
2. Government charges: the Vietnamese government fee required for the visa application, as assessed by the Vietnam Immigration Department, which we pay on your behalf.
3. Payment methods: WeChat Pay and Alipay.
4. After the payment is successful, we will send a confirmation email to the email address you registered.
5. If you need an invoice, please contact our customer-service email to request an electronic invoice.
For the rules on refunds and cancellations, please see the "Refund Policy" page. Please read it carefully before placing your order and paying.
1. The issuance or refusal of a visa, and the processing time, are decided by the Vietnam Immigration Department within its authority; we cannot guarantee that a visa will be issued, nor can we guarantee issuance within any specific timeframe.
2. We provide visa-policy information based on publicly available information from the Vietnam Immigration Department, and make no absolute guarantee as to the accuracy or timeliness of such information.
3. After receiving your visa, you should carefully check the visa information (name, passport number, validity period, entry/exit dates, port of entry, etc.); if you find any error, please contact us promptly before entry so we can handle it.
4. Even after a visa has been issued, Vietnamese immigration officials remain entitled to refuse entry based on their on-site inspection; you bear this risk yourself.
5. We shall be exempt from liability to the extent permitted by law if services are delayed or cannot be performed due to force majeure (including but not limited to natural disasters, government acts, network failures, or interruptions of third-party services).
The intellectual property rights in all content on this website (including but not limited to text, images, logos, page designs, and software) belong to the Company. Without written permission, no entity or individual may reproduce, republish, or use it in any form.
We take the protection of your personal information very seriously. For details on how we collect, use, store, and protect your personal information, please see the "Privacy Policy" page.
We may update these Terms of Service from time to time; the updated terms will be posted on this page with the update date noted. If you continue to use this website or place orders after the terms are updated, you are deemed to accept the updated terms.
These Terms of Service are governed by the laws of the People's Republic of China. Any dispute arising from these Terms of Service or your use of this website shall first be resolved through friendly consultation between the parties; if consultation fails, either party may bring a lawsuit before the people's court having jurisdiction over the place where the Company is domiciled.
If you have any questions about these Terms of Service, please contact us through the following channels:
Customer service phone: 400-660-2128 (same number on WeChat) / 15002126600
Customer service email: info@vn-visas.cn
